![]() ![]() How do custom buttons help agents handle calls more efficiently? Custom buttons can be created to allow agents to immediately access websites or frequently used applications. What container is used to create custom buttons for Interaction Connect? The Client Buttons container in Interaction Administrator. Why is it important to rank templates? The ranking determines which template applies when a user inherits more than one template. What can the administrator do to prevent users from configuring their own Client? Clear 'Allows user to modify any of these values' option in the Client Configuration dialog box. How could you see the configuration settings users have selected without going to their physical desks? Go the the user listed in the People Container, and click 'Edit User's Own' on the Interaction Configuration tab. Where would you configure this capability? Station Groups What is the advantage of creating a Client configuration template? Client configuration templates are helpful in setting standards for all instances of Interaction Connect to which they are assigned. What port should be configured for Manged IP Phone provisioning? 8088 You would like to set up a night ring so that a phone in each section of the building will ring when the evening access number is dialed. What is the most efficient method for setting up these phones? Create a station Template in which you establish these values as default values. All of the new, non-managed phones ill use a different audio protocol than the Polycom phones. The pre-existing 400 phones in your company are mananged IP phones. You are the IC Administrator for your company and must set up 100 new non-managed IP phones. Station Type: Unified Messaging A third-party unified message provider Station Type: Stand-alone Phone A telephone that utilizes the IC Server for phone calls but is not associated to a PC. Station Type: Remote Station A station assigned to a user or agent who runs the Interaction Connect outside of the Network domain of the IC Server. Why is it important to create a contact line for non-managed phones? Non-managed phones typically use port 5060 Station Type: Workstation A telephone with an associated PC on the network in the same domain as the IC Server Station Type: Stand-alone Fax Machine An independent fax machine with its own line. The Stations Assistant should be used to.? create Non-Managed IP Phones from a. Where would you go to make these changes? Managed IP Phones container in Interaction Administrator. As an administrator for ABC Corp., you need to make several changes to the IP phone configuration for 230 managed IP phones. What method should you use to achieve this? Provision the phones as an administrator. As an administrator for ABC Corp., you are responsible for provisioning 25 new phones. ![]() ![]() Less time consuming, less prone to errors, greater flexibility, and future proof. List four advantages to using auto-provisioning over manual IP phone configuration. What is the recommendation when creating individual managed IP phone and associated SIP stations in a production environment where a large number of phones are involved? It is recommended that you create a Managed IP Phone Template first, and then use the Managed IP phone assistant with the template to import the station information. What happens if a line configuration that is used in a registration group is changed? Phones will not properly receive new settings until they are reloaded. It controls how and where the phone registers with IC. Describe the purpose of a Registration Group Required to be specified for every managed IP phone. Registration Type: Sip Proxy A provisioned Interaction Sip Proxy Server. Registration Type: Manual Manually enter the address, port, and protocol for the registration. Registration Type: Line Select an existing line from the pull-down list for the registration. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |